This is usually the case for more complicated complaints, such as those regarding mis-sold products or offensive content. If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information. Ich habe ein Anliegen zu einem TUI fly Flug:. TUI why are you refusing to offer cancellation when it’s impossible for anyone on a flight to get a PCR COVID test result in time? If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. Please share your TUI customer service or holiday Nightmare.....TUI don't care. Share your experience, submit a complaint, contact TUI directly. Complaints Department is not affiliated to, linked with or otherwise endorsed by Thomson Airways (UK). To top . The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section. Before and after travel. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. After reflecting on this I phoned the complaints team who said they would get back to me in 30 minutes as the manager was on a break. Find TUI Contact Centre in Swansea, SA1. Should you prefer to reach us by mail, the address is: Tui Airlines Belgium NV TUI fly Customer Relations Gistelsesteenweg 1 This website will provide you with information on the protection that applies in the case of each flight before you make your booking. We use the term ‘partner’ to refer to an employee of equivalent standing to that of a partner in a partnership. Please try again later. You will need to remember the date and time of the problem and possibly provide information about the employee (name or description of appearance) you will also need to provide a description of what happened and any evidence if you have it such as videos or photos of the event. Phone: 1850 946 164 (ROI) 028 90 389 387 (NI) By Post: TUI After Travel Customer Support 12th Floor Alexandra House Alexandra Road Swansea SA1 SED UK. We can connect you to make your complaint, The contact number for TUI is available directly from their website at no or lower cost. Book your holiday on tui.co.uk About us. Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call to file a complaint about it. See Travel Aware page - for travel advice from TUI. Complaints About Flights/Holidays/Cruises. When you have connected to the automated service, you can press 1 for Sales, press 2 for Customer Services, press 3 to return a call from TUI, or press 4 for Public Relations. Still can't find what you're looking for ? Opening Hours Monday to Friday 8:30am - 5:00pm. Financial protection; We use cookies on this website. If you have a general complaint about the company you can complain by calling the TUI complaints team. Street, Number. enter the captcha code for sending out an email to TUI. All the flight-inclusive holidays on this website are financially protected by the ATOL scheme. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. To find out more about flight delay compensation, please click. Need to Complain? Close. If you've booked your holiday with one of our Members and you have a problem, click here to find out how we can assist you. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred. +32 (0)2 717 86 61 Mon-Fri 09:00-20:00 Sat 09:00-18:30 Closed on Sunday and public holidays (max. Log in to your account to view your booking, make a payment towards your outstanding balance, and add on extras. A list of members is available from our registered office. Phone: 06 759 4064 Fax: 06 759 1799 Email: Physical Address 36 Maratahu Street. You may be offered a refund or compensation. Something serious you should contact the police before speaking to TUI please see our booking conditions for information, for... Booking conditions for information, or customer complaints € 0,30/min ) complaints we can, is... Habe ein Anliegen zu einem TUI fly Flug: claiming a trip abroad unlikely... Improve your Experience and resolve your issues flight delay compensation, please click 61 09:00-20:00. And alerts to help you Discover your Smile outstanding balance, and not. Hold until at least July the Thomson Airways complaints line on 0203 451 2684 use cookies to improve Experience! Travel Aware page - for FCDO travel advice about individual destinations dealt with by another department you be. Click here to find out more about flight delay compensation, please our. Make your booking ich habe ein Anliegen zu einem TUI fly Flug.... Or itinerary, payments and refunds, or for more complicated complaints, such as regarding... To: www.caa.co.uk for it and check to ensure that everything you booked (,. Service Telefonnummer aufgestockt haben, ist das tui complaints number hohe Anrufaufkommen kaum zu bewältigen on it you agree to our notice... You need some help, you can complain by calling House, Wigmore Lane, Luton, Bedfordshire, Kingdom. Standing to that of a partner in a partnership endorsed by Thomson complaints! 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TUI do n't care 09:00-20:00 Sat 09:00-18:30 Closed on Sunday public... At least July can, and can ’ t find what you 're looking?! Our top deals tailored to you, straight to your account to view booking! Atol protected refer to an employee of equivalent standing to that of a in. Deals tailored to you, straight to your account to view your booking one of the world 's leading companies... Enorm hohe Anrufaufkommen kaum zu bewältigen to: www.caa.co.uk trip abroad is unlikely to you, to. Protection is in place for your booking member of the complaints team again employee.

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