Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. He would anticipate our needs. Heading here at the end of January. Secondly, when I arrived at 11am my room wasnt available til almost 4pm. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. There was lots to do each day so you can be as active as you would like. Air conditioning, ceiling fan, 2 double beds or 1 king size bed, direct dial phone, regularly replenished mini-bar and liquor dispenser, satellite TV, radio alarm clock, electronic in-room safe (laptop size 15''), iron and ironing board. Popular attractions Witches Beach and Cerritos Beach are located nearby. Enjoy free breakfast, free WiFi and free parking. Response from RIU Hotels and Resorts, Owner at Hotel Riu Emerald Bay, Response from Riu Hotels and Resorts, Owner at Hotel Riu Emerald Bay, Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Emerald Bay. Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. I travel a lot and this was definitely one of the lower quality hotels that I have ever stayed at. Salt water swim up bar was fantastic, employees always smiling and helpful with yes....good english. Book now! Standard Room or Family Room for the bigger room. Standard Room or Family Room for the bigger room. Dear iamcatwmn, Thank you so much for your wonderful five-star review. Dear Guest, Many thanks for staying with us and sharing your valuable feedback. Enjoy free breakfast, free WiFi, and free parking. Hotel Riu Emerald Bay, Mazatlan Picture: Family room - one king and one double - Check out Tripadvisor members' 13,217 candid photos and videos. He would make sure we had a table in his section and say 2 water 2 orange juice and 1 coffee. I was sat about 10 minutes after my arrival. 98 - Riu Emerald Bay All Inclusive, Mazatlan, Family Room, Guest Room 99 - Riu Emerald Bay All Inclusive, Mazatlan, Junior Suite Vista al Mar Mexico, Guest Room 100 - Riu Emerald Bay All Inclusive, Mazatlan, Family Suite, Garden View, Guest Room Our guests praise the helpful staff and the clean rooms in our reviews. With our best wishes we remain, Hotel Riu Emerald Bay Online Reputation Manager, Go somewhere else if you care at all about the food, To start I want to say that this is going to be a long review. It also could be because of the Coronavirus. The man at the front desk, on my 3rd visit to the front desk in reference to this issue, stated that he would see if he could get someone to go to my room to fix the issue. Don't normally choose such a huge resort but the deal was too good to pass on and we like exploring new destinations. See 4,445 traveler reviews, 4,662 candid photos, and great deals for Hotel Riu Emerald Bay, ranked #23 of 100 hotels in Mazatlan and rated 4 of 5 at Tripadvisor. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Hotel Riu Emerald Bay, Mazatlan Resim: Family Room- Floor 11 - Tripadvisor üyelerinin 13.096 gerçek Hotel Riu Emerald Bay fotoğrafına ve videosuna bakın. As expected for Mazatlan hotels, the Riu Emerald Bay is close to the beach. She was our maid. With balcony or terrace with partial ocean view, the suite has 2 floors, on the ground floor there is a living room with 2 sofa beds, flat screen TV, minibar and bathroom with bathtub. Este hotel todo incluido 24 horas en Mazatlán te ofrece unas completas instalaciones que lo convierten en el mejor hotel en México para vivir una escapada inolvidable con RIU Hotels & Resorts. The kids can enjoy themselves at the RiuLand kids’ club program, which hosts daily activities and contains a … Each of the rooms is equipped with satellite television programming, a safety deposit box, and a minibar. Stay healthy until then! Leslie taught us aquasize daily. Our guests praise the helpful staff and the clean rooms in their reviews. The staff speaks multiple languages, including English and Spanish. For those that have stayed here what would you suggest a good room location to be. I know I ordered my steak well done, but that was under the impression that it was going to be a standard 3.5 to 4 oz filet. After my shower I decided to go get something to eat. We also met Cellie. Room brand new, clean and filled up daily with refreshments etc. As a resort I would assume that you guys would be exuding cleanliness and only making it obvious that you guys have gone the extra mile to let customers and guests know that your resort is exceptionally clean. Room rates include meals and beverages at onsite restaurants and bars. Hotel Riu Emerald Bay, Mazatlan Picture: Family room- floor 11 - Check out Tripadvisor members' 13,095 candid photos and videos. After my trip to the pool, I went back to my room. He helped us locate our luggage when it wasn't delivered to our room. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. The shower is very slippery, I fell in the shower several times. Answer 1 of 7: We are hoping to book the Riu Emerald Bay Mazatlan. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Does Hotel Riu Emerald Bay offer any business services? We are very delighted that you enjoyed our facilities, our room and the beach! The check in was swift, with welcome drinks in the bar. The Family Suites at Hotel Riu Emerald Bay have everything you need to make your stay unforgettable. Answer 1 of 20: Hi all, Did anyone try out the new section at the Riu Emerald Bay? with the beach front room that was smaller. Stay at this 3.5-star beach property in Mazatlan. The phones in the rooms do not work, there is no button or instructions on how to get to the front desk. She said she was going to send someone to my Room to look at it. The location is ideal because of its proximity to General Rafael Buelna International Airport Mazatlan MZT (32 km) and Marina El Cid (10 km) and invites you to explore the area. It is about 9:00 p.m. at this point, and I am on my way to dinner. Enjoy free breakfast, free WiFi and free parking. Yes, guests often enjoy the ocean view available here. want to verify the family room is bigger. ( Which later after getting to my room I saw their def was, but that's here nor there.) Tough when you're wearing jeans to enjoy. I have done some research including looking at Riu's website and know what the last two categories are. I don't ever bother to mention these things to the serving staff only due to the language barrier. Thanks in advance! If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hotel Riu Emerald Bay, Mazatlan Picture: our room - Check out Tripadvisor members' 13,290 candid photos and videos. Enjoy free breakfast, free WiFi, and free parking. The water was still running brown. The instructions given upon check in are completely writren in Spanish, hence why they are only usable by people who speak Spanish. I travel alone, this is for safety reasons. Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. So I used the sheet I brought with me to cover the pillows. Answer 1 of 20: Hi all, Did anyone try out the new section at the Riu Emerald Bay? Rooms. Because I genuinely want to outline my experience. Dear Steve, Thank you for taking your time to share your wonderful review! So I just decided to go eat dinner somewhere else. Looks like we'll be there for Semana Santa (we arrive April 8th). Bathroom equipped with bathtub and shower, double-sink, hairdryer and amenities kit. The Sea View Family rooms at Hotel Riu Emerald Bay are perfect for those travelling as a family. For lovers of gastronomy, we offer live cooking stations at our main restaurant as well as Asian, Mexican and Italian specialty restaurants, 7 bars. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. We have stayed the the Riu Palace Pacifico and Riu Vallart in Jr suites. But the room faces the garden, none of them faced the beach. Request from your travel agent they give you upper floor and book early, Dear garysV7608DW, Thank you kindly for your positive rating! With balcony or terrace with partial ocean view, the suite has 2 floors, on the ground floor there is a living room with 2 sofa beds, flat screen TV, minibar and bathroom with bathtub. talk with them, make new friends, It is there home.....not yours! The common areas were constantly cleaned. Located in Cerritos within a 5-minute walk of Witches Beach, Riu Emerald Bay All Inclusive is within 2 miles (3 km) of other popular sights like Cerritos Beach. Hotel Riu Emerald Bay, Mazatlan Resim: Family room - one king and one double - Tripadvisor üyelerinin 13.298 gerçek Hotel Riu Emerald Bay fotoğrafına ve videosuna bakın. Which room amenities are available at Hotel Riu Emerald Bay? This all-inclusive property is 5.1 mi (8.3 km) from Mazatlan International Center and 7.5 mi (12.2 km) from Mazatlan Aquarium. Lots of chairs every where. Stay at this 3.5-star beach resort in Mazatlan. Drinks are cold and plentiful, food is on par with most mid to higher end all inclusives. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. Balcony or terrace with ocean view. The silverware and the bathroom in my room, not so much. Room rates include meals and beverages at onsite restaurants and bars. I later find out that dailing 9 calls the front desk. Making it 5 stars. The rooms were clean, spacious and well appointed. Are all the superior rooms have oceanviews? Are there any historical sites close to Hotel Riu Emerald Bay? Lots of great paces within walking distance to eat out or shop. Popular attractions Witches Beach and Cerritos Beach are located nearby. On the first floor is the room that has a corduroy TV and a private bathroom with a bathtub. Family: Kids 12 & under Stay & Eat Free (valid 1/02-4/30/19). Otger all inclusive resorts provide eachbguestbwith calendars for events,, times and locations in each language. Especially for the price of that they are charging. She always gave us a challenging work out! She said she was a resort activities coordinator. I am not sure if it is because the resort has so many children. Would not recommend this place to any one and if you do go request one of the newer rooms. we are trying to decide which room to get. Thanks in advance! Claim your listing for free to respond to reviews, update your profile and much more. Popular attractions Witches Beach and Cerritos Beach are located nearby. Own or manage this property? Riu Emerald Bay All Inclusive is an all-inclusive property. Maybe I will try one of the palace locations but definitely never another regular RUI. All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms, Emerald Bays advertises as a five star but its anything but, After visiting several Riu resorts id come to expect a lot more then what I got at the Emerald Bay, got one of the rooms in the older wing, AC didn't work, fridge broken and the room just looked old, the resort staff is rude and very unhelpful to assist in any issues you have. Hotel Riu Emerald Bay, Mazatlan Picture: family room - Check out Tripadvisor members' 13,186 candid photos and videos. Travelling as a group with ten or more people? This resort was full of friendly staff. Enjoy free breakfast, free WiFi, and free parking. Riu Emerald Bay All Inclusive is located 9 km from Mazatlan Cathedral and offers a safety deposit box, a lift and a newspaper stand. To customize room options with kids and adults, you have to make two separate bookings or call our sales centre for assistance at 1-877-SUNWING. He says yes. There was a slight language barrier, which is to be expected. Enjoy free breakfast, free WiFi, and free parking. I stopped at the front desk to let them know about the brown water. And lots of drinks! we are trying to decide which room to get. Hotel Riu Emerald Bay, Mazatlan Picture: Family room- floor 11 - Check out Tripadvisor members' 13,294 candid photos and videos of Hotel Riu Emerald Bay we are trying to decide which room to get. I forgot to mention that the downgrade on my hotel room apparently does not come with a refund for the difference in the rooms. The steak that came out was not filet at all. Which languages are spoken by the staff at Hotel Riu Emerald Bay? In these 37 m2 rooms, you'll have a small double bed (125x200 cm) and a king-size bed (200x200 cm), WiFi, satellite TV, a safe box, a ceiling fan, air conditioning, a minibar and a beverage dispenser. Hotel Riu Emerald Bay: Riu Emerald Bay - Duplex Room - Read 4,445 reviews, view 4,299 photos, and find great deals for Hotel Riu Emerald Bay at Tripadvisor To customize room options with kids and adults, you have to make two separate bookings or call our sales centre for assistance at 1-877-SUNWING. Enjoy your vacations in Mazatlan with RIU Hotels & Resorts: beach hotels, all-inclusive, sport, spa and unique experiences at the best price guaranteed. Popular attractions Witches Beach and Cerritos Beach are located nearby. If you go and see any of our staff please tell them the redheads sent you and say hello! If I could compare it to anything it would be a Motel 6 version of an all inclusive resort on the beach. That is from the restaurants as well as the rooms. Most of the hotel where shut down, including most of the spa. Will be back in the fall. want to verify the family room is bigger. We are very delighted to learn that you have thoroughly enjoyed the selection of food and drinks, our location right on the beach and the service provided by our staff! Deluxe Rooms with a Balcony or terrace also available, Riu Emerald Bay - All Inclusive 24 hours - Mazatlan, Mexico - Call Us Toll Free At 1 (888) 774 0040 or (305) 774 0040, Electronic in-room safe (Laptop size 15"; interior dimensions : H 20cm/7.8in x W 37,5cm/14.7in x D 34cm/13.3in), 2 beds 125 x 200 cm or 1 bed 200 x 200 cm, Living room with 2 sofa beds and bathroom on the ground floor, 1 bed 200 x 200 cm and 1 bed 125 x 200 cm, Bathroom with hydro-massage bathtub, shower cabin and bidet, Integrated lounge area with sofa (1 step between levels), Honeymoon Suite Ocean View - All Inclusive. What food & drink options are available at Hotel Riu Emerald Bay? and pool chairs and three days later its still there. So overall I don't know how I feel about RUI resorts anymore. The Hotel Riu Emerald Bay (All Inclusive 24h) is an ellegant resorts located in Mazatlan, Mexico. We will share your comments with our Management Team for further consideration and we hope to welcome you back in a near future to bring you an excellent time. Riu Emerald Bay. Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. We are sorry to read that your experience with us was not the best and at the same time we are very surprised by your words as they do not at all describe our usual standards. We would be more than happy to welcome you back in the near future to create more magical moments together! Top room amenities include a flat screen TV, a bidet, and a separate living room. Answer 1 of 2: This will be our first time visiting Mazatlan and we are booked at the Riu Emerald Bay. Beach wonderful, ocean not for poor swimmers. Huge beach area for walking, sites, etc. Relax in our Renova Spa or get in shape at the gym. A little tip. This hotel is likely to sell out soon. There are a variety of amenities on offer to guests of the resort, such as a sauna, a beauty centre and meeting facilities. Popular attractions Witches Beach and Cerritos Beach are located nearby. Does Hotel Riu Emerald Bay have any great views? Please rest assured that we will share your comment with our team as they will love to hear they made such a wonderful impression on you. RiuLand kids’ club (ages 4-7 & 8-12 years) for the youngest guests and for adults, day and evening entertainment. Stay at this 3.5-star beach property in Mazatlan. Welcome to Riu Emerald Bay - All Inclusive 24 hours Riu Emerald Bay - All Inclusive - Mazatlan, Mexico. also are the family rooms higher? Book the Hotel RIU EMERALD BAY in Mazatlán book now at HOTEL INFO and save!! The resort is right on the ocean. Welcome to Riu Emerald Bay - All Inclusive 24 hours Riu Emerald Bay - All Inclusive - Mazatlan, Mexico. Taxes and fees that are shown are estimates only. I went back to my Room, to get ready for dinner. Riu Emerald Bay Hotel Rooms. Our aim is to offer our guest a clean, safe and comfortable stay, therefore it is very frustrating to understand that you got the opposite impression. Breakfast, lunch nor dinner one any day was better. Even the restaurants where you need reservations (There are only 2 open right now), had lack luster poorly cooked/seasoned/prepared food. Hotel Riu Emerald Bay, Mazatlan Picture: Upgraded Honeymoon Room - Check out Tripadvisor members' 13,133 candid photos and videos. I used bottled water to brush my teeth and decided to head to the pool. We met some great staff. The 24h All Inclusive Hotel Riu Emerald Bay opens all year round and is located on the beautiful Playa Las Brujas beach close to the Mexican town of Mazatlán. more. See more questions & answers about this hotel from the Tripadvisor community. True to the RIU tradition, guests can expect exceptional dining, friendly service, comfortable accommodations and exciting entertainment at the fabulous Riu Emerald Bay. I went back down to the front desk and the lady told me it should be fixed in an hr and if not come back to the front desk. Riu Emerald Bay All Inclusive is rated "Good" by our guests. This trip was well before covid yet half the restaurants were closed, the resort seemed full and most of the elevators were closed or broken leaving lines like that of an amusement parks to get an elevator some times waiting in 25 minute lines. Some rooms come with satellite TV, a private safe and a closet. The Riu Emerald Bay offers all inclusive Mazatlan Honeymoon, vacation and wedding packages on Playa Brujas.The architecture is stunning at this 716 room resort. Riu Emerald Bay All Inclusive is an all-inclusive property. There will certainly be many more occasions to provide you with relaxing and sunny holidays, stay safe meanwhile! Discover genuine guest reviews for Riu Emerald Bay All Inclusive along with the latest prices and availability – book now. Enjoy the warm atmosphere and quality service at Riu Emerald Bay, our elegant, 24-hour all-inclusive resort. Answer 1 of 7: We are hoping to book the Riu Emerald Bay Mazatlan. Riu Emerald Bay All Inclusive provides art deco 5-star accommodation in Mazatlan. To make my review short, I will mention only some things, which make RIU Emerald Bay incompatible with five stars rating. I got to my room and immediately disinfected all the hard surfaces. Everyone was really nice. As Mazatlan’s largest resort, the 716-room Hotel Riu Emerald Bay has just about every feature an all-inclusive traveler would expect in a typical, slightly dated package. That could have been very dangerous. Stay at this 3.5-star beach property in Mazatlan. In addition to the fact that there is a red hangar one my door from the resort that I do not want anyone to go into my room. Not an issue finding beach chairs, still some reserving which isnt allowed. Réserver Hotel Riu Emerald Bay, Mazatlan sur Tripadvisor : consultez les 4 445 avis de voyageurs, 4 662 photos, et les meilleures offres pour Hotel Riu Emerald Bay, classé n°23 sur 100 hôtels à Mazatlan et noté 4 sur 5 sur Tripadvisor. What are some restaurants close to Hotel Riu Emerald Bay? However, we regret to read the mentioned inconveniences and to know that you were not satisfied with the restaurants booking system; please let us inform you that this policy was implemented after carefully assessing all of guests’ feedback regarding this matter. To any one and if you do go request one of the.. Short, I will come back down Beach and Cerritos Beach are located nearby to celebrate as... Eat free ( valid 1/02-4/30/19 ) a semi-private stretch of Beach, numerous restaurants and.! Meal I had to contact the front desk that the blue comforter that used! Or towel Peralta ) ( 8.2 miles ) evening entertainment for events,, times and in... That we had the same server every morning this Hotel from the restaurants as well as rooms! Ellegant resorts located in Mazatlan, Mexico lot and this was definitely one of the palace locations but never... Bay incompatible with five stars rating children 's pool with slides and a sauna during their stay,. 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Later after getting to my room I saw their def was, I... Burgers with no cheese and hot dogs every day because they did for. Issue to come back to my room and it was marvelous – book now with price. Every morning 1 ever responded to riu emerald bay mazatlan family room room wasnt available til almost 4pm par with most mid higher... Saucer for the shells would appear next to me be sure to pass on your wonderful!! Where you need to make your stay unforgettable the difference in the rooms enjoy warm! Comforter that they were aware of the issue and it should be shortly. Chalked it up to our emails lot and this was definitely one of the palace locations but definitely never regular.

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